Why Do You Need A Remote Support Software?
It helps customers get the service they need while prioritizing safety measures and delivering exceptional experiences for both the employees and customers. Visual Remote Assistance is a new and innovative solution that addresses safety concerns and ensures business resilience. And that’s where Visual Remote Assistant comes into the fray. Businesses worldwide are thriving to deliver their services while considering all the safety requirements of their employees. Though users nowadays do not feel healthy about the in-person service, some customers hesitate to have the technician on-site. Whether you are a product-based company or a service-based company, you need to work above your comfort to fulfill the customers’ requirements and deliver connected and highly customizable services for the growth of their business.Ī lot has changed after the pandemic hit the world, especially how a business operates and delivers its services. Whereas the technicians can do this from the smart devices.The world never stops working, no matter what is happening globally people need fast and effective services available to them every time. Agents can set up a virtual assistance session with the customer by just a simple button click, within the service console.
VIRTUAL REMOTE ASSISTANT SALESFORCE SOFTWARE
To implement the remote support software all you need to do is to quickly integrate it into your existing service console. Customer Gets Visual Remote Assistance And In-Person Support. Expert Helps On-Site Technician To Solve The Problem.ģ. Salesforce has provided three examples of how the remote support software can be used:-Ģ. The technician or agent will provide a step-by-step direction along with annotations on their mobile screens so that they can resolve as many issues as possible.Īlso, the service organization will also be receiving a visual record for further future references.
The smart device used here will be an augmented reality (AR), which can help display on-screen graphical information about the object that needs to be serviced. It also allows technicians who are on-site to help resolve the issue.Īlongside the advanced remote support software, the customer will be provided an agent or technician to the physical environment through a smart device in real-time. The visual customer assistance and remote support software will help enable support and service from anywhere and anytime worldwide, without any high bandwidth connections or physical contact.Īlso, the remote support software helps empower the contact center agents and other field service technicians to solve the customer’s issue with the help of guided and virtual real-time interaction. With the current pandemic situation going on, many customers are worried about having on-site technicians, and this is where visual remote assistance comes to play. With the upcoming visual remote assistance, Salesforce focuses on the employee concern, building employee loyalty with the help of mobile workforce engagement, creating jobs, driving sustainability, and supporting accessibility. The cloud-based software company makes sure that they are coming up with the best practice by keeping the customers’ and employees’ safety and experience at the highest priority. is coming up with visual remote assistance to help the customers get the service they need.
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